2-year warranty
Every Jipfish product comes with a standard 2-year warranty covering material and manufacturing defects. If something goes wrong because of how it was made, we'll make it right: repair, replacement parts, or a new product if needed. This warranty doesn't affect your statutory rights.
Built for the outdoors
The wagon is made of FSC-certified beech plywood with a protective finish and a powder-coated steel frame. A rain shower along the way is no problem: dry it off and store it somewhere dry. Just don't leave it outside permanently; that's the one thing wood won't forgive. You'll find all care tips in our maintenance guide.
What's covered
Material and manufacturing defects. Not covered: normal wear and tear, damage from improper use or overloading, third-party repairs or modifications, and damage from prolonged exposure to water, fire, drops or impact.
Something broken? Here's how it works
- Email hello@jipfish.com with your order number, a short description, and a photo or video.
- You'll hear from us as soon as possible with a solution.
- Within warranty, we cover everything, including shipping.
Always contact us first before sending anything back. Unannounced shipments incur a €14.95 handling fee.
Repairs outside warranty
Also possible. If the repair costs more than €50, you'll receive a quote first. If you then decide not to proceed, we charge €24.95 in assessment costs plus €6.95 return shipping. Shipping to us is at your own expense; pack securely and use tracked shipping.