No fluff. Just solid service. We’ve got your back.
Something wrong with your Jipfish product?
If something’s broken or not working as it should, we’re here to help. Just follow these steps:
- Tell us what happened. Go to our contact page and include a description, order number, and a photo or short video.
- Wait for our reply. We’ll review your case and respond with a solution.
Already sent something back without telling us?
No worries — we’ll do our best to locate it and process the repair. We charge a small handling fee of €14.95.
What’s covered under warranty?
We offer a 2-year warranty on all Jipfish products against manufacturing defects.
Not covered:
- Improper or heavy use
- Normal wear and tear
- Third-party repairs or changes
- Water/fire/drop/impact damage
Unsure? Contact us — we’re happy to help.
Need a repair that’s not under warranty?
No problem. If it costs more than €50, we’ll send a quote first.
No go? We charge €24.95 for the check + €6.95 return shipping.
Who pays for what?
- Within warranty: We pay.
- Outside warranty: You pay for shipping to us. We handle the rest.
Always contact us first — it saves time and hassle.
Return shipping responsibility
If you return something, you're responsible for shipping. Please:
- Get a tracking number
- Pack securely
- Use tracked shipping (recommended)
Questions?
We’re here for you. Your Jipfish should stay in top shape — and we’ll help make sure it does.